Terms and Conditions

Connection Website Designs

Welcome to Connection Website Designs (“Company,” “we,” “our,” or “us”). By accessing or using our website (https://connectionwebsitedesigns.com) and services, you agree to be bound by the following Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

1. Use of Website

You agree to use this website for lawful purposes only. You may not:

• Use the website in any way that violates laws or regulations
• Attempt to gain unauthorized access to any part of the site
• Disrupt or interfere with the website’s functionality

2. Services Provided

Connection Website Designs provides services including:

• Website design and development
• eCommerce website development
• Search engine optimization (SEO)
• Website maintenance and related digital services

All services are provided based on agreed project scope, timelines, and pricing.

3. Payments & Billing

• A deposit may be required before work begins
• Remaining balances are due as agreed in your project terms
• Monthly services (if applicable) are billed on a recurring basis
• Late or missed payments may result in service suspension

All payments are non-refundable unless otherwise stated in writing.

4. Intellectual Property

Upon full payment:

• Clients receive rights to their completed website design and content (excluding third-party tools, plugins, or licensed assets)

We reserve the right to:

• Showcase completed work in our portfolio
• Use project examples for marketing purposes

5. Client Responsibilities

Clients agree to:

• Provide necessary content, images, and information in a timely manner
• Review and approve work within reasonable timeframes
• Ensure they have rights to any materials they provide

Delays in providing materials may impact project timelines.

6. Website Performance & Results Disclaimer

While we build websites designed to improve visibility and generate leads:

• We do not guarantee specific results, rankings, or traffic levels
• SEO and marketing outcomes depend on multiple external factors beyond our control

7. Third-Party Services

We may integrate or recommend third-party services (e.g., hosting, plugins, payment processors).
We are not responsible for:

• Performance issues caused by third-party providers
• Changes, downtime, or policies of those services

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for services

9. Termination of Services

We reserve the right to suspend or terminate services if:

• Terms are violated
• Payments are not made
• Abusive or inappropriate behavior occurs

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your data.

11. Changes to Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

12. Governing Law

These Terms shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles.

13. Contact Information

If you have any questions regarding these Terms, please contact:

Connection Website Designs
Clayton, North Carolina
Email: info@connectionwebsitedesign.com
Phone: (984) 325-9414

14. Project Pricing & Payment Structure

• Standard website projects typically range between $1,000–$2,000, depending on scope, features, and complexity
• A non-refundable deposit (typically 50%) is required before work begins
• The remaining balance is due prior to website launch
• Projects will not be made live until final payment is received in full

Failure to complete payment may result in:

• Website not being delivered
• Temporary or permanent suspension of access

15. Hosting & Monthly Maintenance Services

If you are enrolled in a monthly hosting or maintenance plan:

• Services may include:
  
  • Website hosting
  • Security monitoring
  • Plugin/theme updates
  • Performance optimization
  • Minor content updates (as agreed)
• Monthly services are billed on a recurring basis
• Failure to make payment may result in:
  
  • Website suspension
  • Removal of updates/support
  • Possible website downtime

Important:

• Hosting services remain under our management unless otherwise transferred
• If services are canceled, we will provide a reasonable timeframe for migration, but we are not responsible for third-party transfer issues

16. Late Payments & Service Suspension

• Payments not received within 5–7 days of the due date may incur:
  
  • Late fees (optional: specify amount if you want)
  • Temporary service suspension
• Accounts that remain unpaid may result in:
  
  • Website being taken offline
  • Termination of ongoing services
  • Removal of website files until payment is resolved

17. Ownership & Transfer of Website

• Full ownership of the website design and content is transferred only after full payment is received
• Until paid in full:
  
  • The website remains the property of Connection Website Designs

If services are terminated:

• Clients may request a website transfer
• Transfer may include:
  
  • Website files
  • Database

Important exclusions:

• Third-party licenses (themes, plugins, stock assets) may require separate purchase
• We are not responsible for reconfiguration once transferred

18. eCommerce & Payment Integrations

For websites that include eCommerce functionality (WooCommerce, Authorize.net, etc.):

• We provide setup and integration services, including:
  
  • Product setup
  • Payment gateway integration
  • Basic configuration

However:

• We are not responsible for:
  
  • Payment processing errors
  • Bank or gateway outages
  • Transaction failures
  • Fraudulent transactions
• Clients are responsible for:
  
  • Maintaining compliance with payment providers
  • Managing taxes, shipping, and product accuracy
  • Securing their own merchant accounts

19. Security & Liability Disclaimer

While we implement best practices for security:

• We do not guarantee that your website will be:
  
  • Hack-proof
  • Virus-free
  • Immune to cyber threats

If not on a maintenance plan:

• You are fully responsible for:
  
  • Updates
  • Security
  • Backups

If on a maintenance plan:

• We provide preventative measures, but:
  
  • We are not liable for damages caused by external attacks, third-party vulnerabilities, or user error

20. Revisions & Scope of Work

• Projects include a reasonable number of revisions as agreed
• Requests beyond scope may result in:
  
  • Additional charges
  • Extended timelines

21. SEO & Marketing Disclaimer 

• We design websites optimized for SEO performance
• However, we do not guarantee:
  
  • Specific rankings
  • Traffic levels
  • Lead volume

Search engine performance depends on:

• Competition
• Market conditions
• Ongoing marketing efforts

22. Client Content Responsibility

Clients are fully responsible for:

• Accuracy of all content
• Legal rights to images, logos, and materials
• Compliance with industry regulations

We are not liable for:

• Copyright issues
• Misleading or incorrect information