AI Usage Policy

AI Usage Policy

Effective Date: August 4, 2026

AI Usage Policy

Connection Website Designs is committed to providing innovative tools that help our clients engage website visitors, capture leads, and improve customer service. As part of our managed website services, many websites include an AI Business Assistant powered by NC Digital.

This AI Usage Policy explains how the AI Business Assistant is intended to be used, its limitations, and your responsibilities when interacting with it.

1. Purpose of the AI Business Assistant

The AI Business Assistant is designed to enhance the customer experience by providing automated assistance to website visitors.

Depending on how it has been configured, the AI may:

• Answer frequently asked questions
• Provide information about products and services
• Recommend services based on visitor needs
• Capture customer inquiries and leads
• Assist with appointment requests
• Direct visitors to relevant website pages
• Provide general business information

The AI is intended to improve customer engagement and support—not replace professional advice or human interaction.

2. AI Responses

The AI Business Assistant generates responses automatically based on information approved by the website owner.

While we strive for accuracy, AI-generated responses:

• May occasionally contain errors or incomplete information
• Should not be considered professional advice
• May require human follow-up for complex inquiries

Website visitors should verify important information by contacting the business directly when necessary.

3. Intended Use

The AI Business Assistant is intended to help website visitors:

• Learn about a business
• Explore products or services
• Find contact information
• Request appointments
• Submit inquiries
• Receive general information

It is not intended to provide legal, medical, financial, tax, or other licensed professional advice.

4. User Responsibilities

By using the AI Business Assistant, you agree to:

• Provide accurate information when submitting inquiries
• Use the AI lawfully and respectfully
• Avoid submitting malicious code or harmful content
• Refrain from attempting to manipulate or misuse the AI system

Users are responsible for decisions made based on AI-generated responses.

5. Prohibited Uses

You may not use the AI Business Assistant to:

• Violate applicable laws
• Harass or abuse others
• Submit malicious software or harmful code
• Attempt unauthorized access to systems
• Distribute fraudulent or misleading information
• Infringe on intellectual property rights

Connection Website Designs reserves the right to restrict access if misuse is detected.

6. Privacy

Conversations with the AI Business Assistant may be processed and stored to:

• Improve customer service
• Enhance AI performance
• Maintain security
• Troubleshoot technical issues
• Provide customer support

Please avoid submitting highly sensitive personal, financial, medical, or confidential information through the AI unless specifically requested through a secure communication method.

For information about how personal data is handled, please review our Privacy Policy.

7. Third-Party Technology

The AI Business Assistant is powered by NC Digital and may utilize trusted third-party artificial intelligence technologies to generate responses.

These technologies process information solely to provide AI functionality and improve service quality.

8. Availability

While we strive to provide continuous service, the AI Business Assistant may occasionally be unavailable due to:

• Scheduled maintenance
• Software updates
• Internet connectivity issues
• Third-party service interruptions
• Technical difficulties

We do not guarantee uninterrupted availability.

9. Limitation of Liability

Connection Website Designs is not responsible for any loss or damages resulting from:

• Reliance on AI-generated responses
• Temporary service interruptions
• Technical issues beyond our control
• Third-party technology failures
• Inaccurate or incomplete AI responses

Users should verify important information directly with the business when necessary.

10. Changes to This Policy

Connection Website Designs may update this AI Usage Policy at any time.

Changes become effective immediately upon publication on this website.

Continued use of the AI Business Assistant constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions regarding this AI Usage Policy, please contact us.

Connection Website Designs

Website: https://connectionwebsitedesigns.com

Email: info@connectionwebsitedesigns.com

Phone: (919) 373-6133

Last Updated

August 4, 2026